Process

Process - Consultation

Consultation

Before we begin, it's important for us to meet with you, discuss your needs, and propose the right set of systems to fit your project. This is typically done on the jobsite or at our offices looking through plans and preparing for the next steps of design and pre-wiring.

We know how serious of an investment our services are. Your project deserves this very best and our goal is to provide the best custom solution to fit your needs.

Process - Design

Design & Documentation

Effective systems integration require careful planning, layout, and design. We offer advanced system design services. From automation control of various subsystems to fully themed control systems, we are here to design and execute your systems just the way you envision them to be. 

You're already investing much of your time and money into your project. So, why not take the step to have your project professionally designed ensuring you not only have a good system but you have "your" system.

There are many elements to a professionally designed system. Many of these are performed behind the scenes. Though sometimes not visible, each and every part of the system design is important to the quality and success of the final project.

Process - Installation

Installation

This is the phase where project truly starts to take shape.  If it's new construction, then we're returning along with other contractors like the electricians, hvac, plumbers, etc. to "trim" out our pre-wiring stage.  All of the careful planning allows our team to connect the right devices to the right wiring in the walls.  From speakers to light switches, smart thermostats, alarm panels, and many other system components, they're all starting to "integrate" together.

Process - Service

Service & Maintenance

At DSS Control Rooms, we do not believe in just rushing through a job to collect a check.  After our technicians have installed all audio video and sub systems you requested, we can be called up at any time for maintenance of the equipment. This is best for the customer as we understand the equipment we have installed and know best how to fix, maintain and optimize it for your use.  This ensures that your equipment lasts longer and stays remains to use.  We promise to deliver audio video systems that are simple to control and that maintenance will be simple.

Process - Support

Customer Support

We are all about long term client relationships and providing exceptional support for its products and services. With each new project we enter into a relationship that typically lasts many years. Our extended maintenance programs provide ongoing and preventative maintenance, system upgrades, and consultation on new innovations. Combined, these services serve to ensure that each customer’s system continues to function properly and reliably.